Record in seconds
Pick the table or bed and record on the mobile app. It works offline and uploads when the signal returns.
Hear what guests and patients actually said.
Staff record feedback at the table or the bedside. Noted AI turns it into tickets with an owner and a deadline, plus NPS, sentiment and manager scorecards.
Hospitals and restaurants
A guest conversationExample
“The soup was cold, and we waited a long time for the bill.”
Guest
Issue ticket
Raised from one recorded conversation
Status
Escalates if the deadline lapses
The problem
Feedback lives in people’s heads, scribbled notes and star ratings with no detail. Complaints escalate late, nobody owns the root cause, and managers cannot see patterns across outlets or wards.
What Noted AI does
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Transcribed and analysed
Speech to text with speaker separation, then AI writes the summary, sentiment, NPS, issues and highlights.
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Tickets with owners
Issues become tickets with a severity and a department, checked by a second AI pass before they are saved.
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Escalation that holds
Deadlines by severity, multi-level escalation, email and WhatsApp reminders, and an audit trail.
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Dashboards by outlet
Roll up by outlet, city, region and department, with role-based access and manager scorecards.
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Your own issue categories
Prompts are set per organisation and outlet, so the analysis matches how you sort issues.
How it works
Three steps.
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RecordStaff open the app, pick the table or bed, and record the guest or patient conversation.
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AnalyseAI transcribes it and writes a summary, NPS, issues, highlights and tickets.
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ResolveManagers resolve tickets, with escalation if a deadline lapses, and leaders read the dashboards.
Who it’s for
- Hospital CXOs and patient-experience headsSee what patients say about care, billing and facilities, with a named owner for every issue.
- Restaurant and outlet operations headsCompare outlets on food, service and ambience from what guests said, not star ratings.
- Floor managers and ward teamsRecord feedback in the moment and close the tickets assigned to you.
Questions, answered.
Is Noted AI for hospitals or restaurants?
Both. The same platform runs on hospital wards and restaurant floors, with the issue categories set for each.
Does it work without internet?
Recording works offline, and the audio uploads when the app is back online.
What happens to the audio?
Original recordings are deleted as soon as transcription is complete. The transcript and the feedback derived from it are kept for the retention period in our Privacy Policy.
Do staff have to consent to recording?
The app shows a consent screen before the first recording on a device, and recording cannot start until the staff member agrees.
Hear your own guests and patients.
Book a walkthrough and we will show Noted AI on a ward or a restaurant floor.
More from Figital Labs
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Hospital OS
Records the visit, the counselling and the bill, so doctors write less and revenue stops leaking.
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AI Guru
Frontline staff rehearse hard conversations with an AI role-player, scored against your SOP.
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Ambient Scribe
An always-on counter recorder that tags every customer interaction and reports per outlet each day.