A recorder on the store device
Runs on the store computer, streams audio with local buffering, and starts on its own.
Every counter conversation, reported daily.
A recorder runs on the store device. Ambient Scribe finds each customer conversation, tags what happened, and reports per outlet every day. Nobody at the counter has to do anything.
For outlets, front desks and counters
One front-desk interactionExample
“Two for dinner, no booking. Can we wait?”
Walk-in
Outlet report
One outlet, one day
Every number opens
The conversation behind it
The problem
Walk-in conversion, wait-time quotes, why guests leave, whether the greeting standard is followed: none of it is visible unless you stand at the desk all day. Surveys and star ratings miss it.
What Ambient Scribe does
-
-
Finds each conversation
Detects speech in hours of noisy audio and splits it into separate customer conversations.
-
Tags what happened
AI marks booked or walk-in, and the outcome: seated, kept waiting, declined for capacity, cancelled. It also tags service behaviours, each with a quote and a timestamp.
-
A click-through outlet report
Every number opens the conversations behind it, with audio playback and shareable report links.
-
Alerts when a recorder goes quiet
If a device goes silent or offline, email and WhatsApp alerts tell you.
-
Set up per organisation
Users, devices and prompts are managed per organisation, so each business reads its own standards.
How it works
Three steps.
-
CaptureA small recorder app on the store device captures the counter audio all day.
-
UnderstandThe platform stitches the audio, finds the conversations, and AI reads each one.
-
ReportManagement opens the daily outlet report and drills from any number to the actual conversation.
Who it’s for
- Operations and CX headsRun multi-outlet restaurants, pharmacies and retail, and see every outlet’s day without visiting.
- Hospital leadershipHear what happens at registration, billing and pharmacy counters.
- Outlet managersCheck the greeting and service standard against what was really said.
Questions, answered.
Is the recording always on?
Yes, while the store is open the recorder runs in the background on the store device. That is the point of the product. Always-on audio needs clear notice to staff and customers, and we will talk through what that should look like for your site before you start.
What does it run on?
A small recorder app on a store computer, plus a web dashboard for management.
How is it different from Noted AI?
Noted AI depends on staff recording a conversation on a phone. Ambient Scribe is always on at a fixed counter and needs no action from staff.
Does it work in hospitals?
Yes, for front desks and counters such as registration or pharmacy, where leaders want to hear the interaction without standing there.
Which AI does it use?
Google’s Gemini models extract each conversation. We do not use your data to train AI models.
See your counter’s day, in one report.
Book a walkthrough and we will show an outlet report built from real counter audio.
More from Figital Labs
-
Hospital OS
Records the visit, the counselling and the bill, so doctors write less and revenue stops leaking.
-
AI Guru
Frontline staff rehearse hard conversations with an AI role-player, scored against your SOP.
-
Noted AI
Staff record guest or patient conversations; AI turns them into tickets, NPS and manager scorecards.